Privacy Policy

Sunset Gulf HVAC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.sunsetgulfhvac.com or use our services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, phone number, email address, service address) when you fill out a form, request a quote, schedule service, or sign up for our Comfort Club.
• Service-related information (system age, service history, descriptions of issues) you share with us during the service process.
• Payment information when you pay invoices online — note that payment information is processed securely through Stripe and is not stored on our servers.
• Communications you send to us (emails, text messages, voicemails).

We also automatically collect limited technical information when you visit our website, including:

• IP address and approximate location
• Browser type and device type
• Pages visited and time spent on our site
• Referring website (how you found us)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request
• Schedule, dispatch, and complete HVAC service appointments
• Process payments and send invoices
• Communicate with you about appointments, service updates, and Comfort Club membership
• Send occasional service reminders and seasonal maintenance notifications (you can opt out anytime)
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our legal rights

How We Share Your Information

We do not sell your personal information. We share information only with:

• Service providers we use to operate our business (Jobber for scheduling and CRM, Stripe for payment processing, email and hosting providers)
• Government agencies when required by law (subpoenas, court orders, etc.)
• Other parties with your explicit consent

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some site features.

Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account information.

Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Receive a copy of your information in a portable format

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we learn we have collected information from a child under 13, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last updated” date. Material changes will be communicated to active customers.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: